Privacy Policy

Last updated: April 7, 2026

Vora AI ("Vora," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services, including our website at voraai.us and our AI front desk platform.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: When you submit a contact form, request a demo, or communicate with us, we collect your name, phone number, email address, and business information.
• Information collected automatically: When you visit our website, we may collect your IP address, browser type, pages visited, and time spent on pages.
• Call and SMS data: When end users interact with our AI receptionist services, we collect phone numbers, call recordings, transcripts, and SMS message content as necessary to provide the service.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI front desk services
• Send automated SMS messages and appointment confirmations as authorized by end users
• Respond to inquiries and provide customer support
• Send service notifications and updates
• Comply with legal obligations
• Analyze usage to improve our platform

3. SMS Messaging and Consent

We send SMS messages only to individuals who have explicitly opted in. End users provide consent by submitting a contact form on the business website, which includes a clearly visible disclosure: "By submitting this form, I agree to receive automated SMS messages from Vora. Message and data rates may apply. Reply STOP to unsubscribe at any time."

You may opt out of SMS messages at any time by replying STOP. Opt-out requests are processed immediately and no further messages will be sent. For help, reply HELP.

Message and data rates may apply. Message frequency varies based on your interaction with our services.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers: Third-party vendors who assist us in operating our platform (e.g., Twilio for SMS, Synthflow for AI voice, Airtable for data management). These providers are bound by confidentiality agreements.
• Business clients: When our AI agents handle calls on behalf of a business, relevant call information is shared with that business as part of the service.
• Legal requirements: When required by law, court order, or governmental authority.

5. Data Retention

We retain personal data only as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are retained for up to 90 days unless otherwise required. SMS opt-out records are retained indefinitely to honor opt-out requests.

6. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise these rights, contact us at hello@voraai.us.

8. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@voraai.us
• Website: voraai.us